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September 18 2015 - Update

Summary of the EMS customer survey responses

During July 2015, the Ministry of Health (Ministry) together with Equipment Modification Service (EMS) Providers (accessable and Enable New Zealand) sent out a customer satisfaction survey to a group of Disability Support Services’ people who had received Ministry funding for an EMS solution (equipment, housing modification or vehicle modification) in the previous six months. The purpose of the survey was to gain feedback on the service they had received so that we can gain a better understanding of what works well, what could be done better and how useful our services are.

Please see the following communication from the Ministry outlining the nationwide summary of the survey responses:

Nationwide Summary DSS newsletter

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