Enable New Zealand (ENZ) advises EMS equipment assessors that:

• The band 2, 3 ‘submit’ issue has been resolved
• The backlog of ‘new client’ equipment requests submitted before 1 November has been cleared, and Band 1 items should be delivered within the next 5 working days.

Tips to prevent your request being delayed or cancelled

Always search for an existing client record before creating a new one

• To avoid creating duplicate records which we have to merge, please always search our system.
• Your client may be ‘new’ to you but have an existing record with us for another service. ENZ has a large database of client records that have already been validated against the NHI database.
• Please do not keep creating client records because you cannot see your service request. See PDF information below.

Attach all required documents to your service request

• Documents cannot be added to a service request once it has been submitted (by you, or us).
• Be sure to attach any/all required documents when you are in the Eligibility Details screen.
• A tip: If using the EMS Portal and you wish to save a draft, try using the ‘Park’ button. It’s next to the ‘Submit’ button in the EMS Assessor Section.

Always save a copy of the Application Confirmation PDF

• You will not be able to see your request once you submit it.
• The Application Confirmation PDF gives you the ENZ reference number, and confirms your request has been submitted.
• To save the PDF to your computer, click the Download button in the pop-up box.

Enter address data in correct fields

Please do not put the street address in the unit/building field.

For more information look up our user guides

We welcome your feedback

Thank you for feedback and assistance in helping us identify and resolve these issues. We appreciate your patience.

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Enable New Zealand

Freephone: 0800 362 253 (0800 ENABLE)

Email:enable@enable.co.nz