Utility Navigation

Home  |   Accessibility  |   Sitemap  | 

Main Navigation

Current location in the site

May 21 2012 - Update

ARCHIVED Replacement Equipment Process Update - Enable New Zealand Region

The process to provide replacement equipment for clients has been updated. Please see the ENAE208 Replacement Equipment Form – note the form content has not changed.

The process can flow two ways:

1.The client contacts the EMS Assessor with their broken equipment;

The EMS Assessor may make an assessment on broken Ministry of Health List Equipment items and determine if the item is beyond repair (i.e. cracked Raised Toilet Seat), in which case they may complete the paperwork and forward the replacement request to Enable New Zealand without going via the repair agent. NOTE: the exception being hi/lo beds and Ministry of Health List Equipment wheelchairs.

Where the equipment is a Complex equipment item (or a hi/lo bed or a Ministry of Health List wheelchair) they must refer the client and the item to the repair agent to see if this can be repaired.

2. A Client may take the equipment needing repair to the subcontracted repair agent; 

Where the item is identified as beyond economic repair and written off, the form is sent to the local assessment service to complete and request replacement equipment. The form is to be forwarded to Enable New Zealand by the EMS Assessor once the details are complete. It may be that the item the person had is an old version of currently available equipment. The EMS Assessor will need to identify what equipment to replace the item with. To follow this simplified process the expectation is that the replacement equipment is in a like for like band.

Where the EMS Assessor feels they need to undertake a full assessment of need and trial options etc this will need to follow the set Complex equipment application process. A ENAE205 Manual Wheelchair Specification Form must be completed for replacement manual wheelchairs request.

This process acknowledges that the original EMS Assessor may have moved, and that it might be difficlut for the repair agent to identify the correct assessment service to send referrals to.  We suggest that local assessment services and local repair agent subcontractors need to establish, or strengthen existing, relationships to ensure the correct information is passed between the two agencies.

Enable New Zealand has set this process in place for assessment services to use if they see fit. Otherwise they may take the referral from the repair agent as a trigger to begin a new assessment process.

NB This process does not apply to communication devices, powered wheelchairs, pressure care mattresses, paediatric items, and other highly complex items.

Feature lists