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Enable Specs App – Common questions

Find answer to questions about the move from our RTL spectacle subsidy system to the Enable Specs App (from 4 June 2019).

Eligibility criteria – no changes

Has anything changed with MOH eligibility?

No, there are no changes to the current Ministry of Health Children’s Spectacle Subsidy guidelines.

View the spectacle subsidy manual and clinical guidlines.

Enable Online RTL

Can I still use my RTL account?

RTL is no longer available for spectacle subsidy applications. If you try to use RTL this message will display:

“This account has been disabled. Please contact your system administrator”.

There is no need to contact us about this message.

How do I get client information from RTL?

Please email if you need a document or information that you submitted in RTL.

I started a request in RTL, how do I finish it?

The application can no longer be completed in RTL. Please create and submit using the new Enable Specs App.

User accounts

How do I get access to the Enable Specs App?

If you were registered with Enable New Zealand at 4 June, login details were a emailed to your EMS Assessor Online address.

If you wish to register the the subsidy, please go to EMS Assessor online. Once registered, you should receive access details for the Enable Specs App within 2 working days.

I’m registered but did not receive a login for Enable Specs App

Does Enable New Zealand have your correct email and current employer details? Please check your EMS Assessor Online account and update your details if needed. Account login for the Enable Specs App should be sent within 2 working days.

What is my username?

Usernames are formatted firstname.lastname in most cases.

What is an On-Behalf account?

An account that gives authority to another user to submit applications on the optometrist’s behalf. For example, manager, administrators.

How do I create an On-Behalf User account?

Apply for On-Behalf user account

I have multiple employers; do they have separate login details?

Your login will allow you to select which branch you are completing an application for.

Optometrist no longer works here, what do I need to do?

On-Behalf users accounts will need to notify Enable New Zealand by emailing to have them removed from the account.

Optometrists must update their EMS Assessor Online account when moving to a new employer.

Can Dispensing Opticians register with Enable New Zealand?

The ability to create an On-Behalf User account is currently available.

How often do I need to change my password?

After you reset your initial login password, you will not be required to change your password.

Using the Specs App

How do I find my client when searching?

We recommend you search by NHI number, as it’s unique to the person.  However, the more details you enter, the more useful the search results.

If the client has not had a claim with us before you will need to create a new client.

Why can’t I find my new client’s details after I’ve submitted the application?

We review all new client applications before they are released for payment. Currently there is a 2 working day turnaround time for reviewing applications. Please try searching again after this time.

Please note:

  • The application confirmation PDF is proof that the application has been submitted. Make sure you download and save the PDF for reference.
  • Do not create the application again.

How do I find the client’s subsidy balance and anniversary date?

Search for the customer in the Search field. Select anywhere on the client line to expand the field to display subsidy balance and anniversary details. If you wish to continue with the application you can select Request Subsidy from this screen.

Can I request the subsidy earlier than the anniversary date?

If the child now qualifies for higher-level subsidy then additional funding may be available to them.

Please note:

  • A child’s subsidy anniversary starts from the initial assessment date entered on the first subsidy request by an optometrist or an ophthalmologist.
  • This date becomes the child’s anniversary date and cannot be claimed for in advance.

The client has full subsidy available in the search result. But when I complete the application the subsidy amount is less?

This can happen when the assessment date entered is before the subsidy anniversary has renewed. Subsidy allowance is based on what is available at the time of the assessment date entered.

Can I use the subsidy for repairs?

The standard subsidy can be used to cover cost of repairs to the full subsidy value of $287.50.

What is the reference number for?

The reference number is a unique code to identify a specific application for enquiries. This number can be found in the Application Submitted text box, PDF application confirmation form (subsidy claim form) and remittance advice.

I disagree with a decision outcome: can this be reviewed?

Please email with supporting information so we can consider your request. Please write ‘Specs App review’ in the subject line.

Where can I find the application confirmation PDF?

When you complete an application in the Specs App you will be prompted to save the PDF generated.

Important tip! Please remember to download and save the PDF in your computer or other filing system. This is your record that the application has been submitted.

Please note:

  • The Specs App does not let you go back to view the PDF.
  • Print the PDF for the parent/guardian to sign

How will I know my claim is successful?

Once you’ve received the confirmation email containing the purchase order number. Payment for any remaining family contribution will need to be discussed and arranged with the client's family.

How do I cancel an application?

You cannot cancel an application because once the application is processed the subsidy amount is allocated automatically. However, you can request a credit.

Please email these details:

  • Either a copy of the application confirmation email (subsidy claim form PDF),
  • Or the client name, NHI number and, if possible, application reference number.
  • Reason for cancellation..

Where can I find the training material?

View our Enable Specs App tutorials

How can I get the Children’s Spectacle Subsidy brochure?

Download brochure from Children's spectacle subsidy homepage

To request printed brochures, please email


How can I request a remittance advice?

We send out remittance advice schedules towards the end of the month. Please email if you need a remittance advice outside this time.

When will I be paid?

Payment is made around the 25th day of the following month the application was made.

Will I get a purchase order confirmation?

Yes, once your application has been submitted an  email is sent containing NHI number and purchase order number. Currently the application reference is not provided but we are working on this issue.

Subsidy has been paid but submitted under the wrong employer/branch

Please send the PDF subsidy claim form to

You’ll receive a response within 24 hours. We may include instructions around crediting Enable New Zealand if payment has been made.

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